Inspection and Maintenance Policy

• Verifying the device type and its general condition.
• Ensuring all essential components are complete.
• Documenting the device's condition with photos and registering its data in the platform's system.

A specialized team conducts an inspection that includes:

• The integrity of the external structure and the efficiency of mechanical and electrical parts.
• The safety of movement systems, and testing batteries and motors for electrical devices.
• Ensuring the device is free from faults that affect usability.

Upon completing the inspection, the device is categorized into one of the following:

• Ready for immediate use.
• Requires minor maintenance.
• Requires comprehensive rehabilitation.
• Unfit for use and diverted for recycling or disposal in accordance with applicable regulations.

The Bunyan platform ensures appropriate sterilization procedures are applied before delivering any device, including:

• Cleaning the device using suitable materials and sterilizing all surfaces that come into contact with the user.
• Disposing of unsterilizable materials or parts when necessary.
• Ensuring the device is ready for safe and hygienic use.

Before approving the device for distribution, a final test is conducted, including:

• Trial operation of the device and testing for stability and safety.
• Ensuring performance efficiency and checking safety features.
• Verifying the integrity of all components and the device's compatibility with its intended use.

No device is approved before passing all required quality tests.

The Bunyan platform is committed to not distributing any device if it is found to:

• Pose a risk to the user or contain defects affecting safe use.
• Be irreparable in a manner that meets safety requirements.
• Lack essential spare parts when needed.
• Fail to meet the minimum quality standards approved by the platform.

The platform documents all stages of inspection and maintenance to ensure quality, including:

• Device data, inspection results, and executed maintenance work.
• Replaced parts and the date of inspection and maintenance.
• The final condition of the device prior to distribution.

The Bunyan platform is committed to the following:

• Conducting technical inspections before redistributing devices and executing necessary maintenance work.
• Not delivering any device that does not meet safety standards.
• Improving device quality as much as possible before reuse and applying continuous quality procedures.

Upon receiving the device, the beneficiary is committed to:

• Using the device according to its instructions and maintaining it.
• Not making unauthorized modifications that may affect its safety.
• Notifying the platform upon discovering any substantial fault during the period specified by the support or warranty policies.

The platform may re-inspect the device in the following cases:

• When it is returned to the platform or before redistributing it to another beneficiary.
• Upon receiving a report of a malfunction or when performing additional maintenance.

The Bunyan platform strives to continuously develop inspection and maintenance procedures by:

• Updating quality standards and training technical staff.
• Leveraging best practices and periodically reviewing work procedures.

The Bunyan platform reserves the right to amend this policy at any time in accordance with applicable regulations or operational requirements. Amendments shall take effect from the date of their publication on the platform.