How can we help you?
In the Bunyan platform help center, we have gathered answers to all your inquiries regarding requesting assistive devices, donating them, and how the platform works.
What is the Bunyan platform?
Bunyan is a platform that aims to collect used assistive devices, inspect and maintain them, then rehabilitate and redistribute them to beneficiaries, contributing to an improved quality of life and enhanced sustainability.
Who can benefit from the platform's services?
All individuals eligible for assistive devices can submit a request through the platform, and each request will be reviewed according to approved standards.
How can I request a device?
You can click on "Request a Device", fill out the request form and submit the required data. After that, the Bunyan team will review the request and contact you.
How can I donate a device?
By clicking on "Donate a Device" and filling out the donation form, and you will be contacted to complete the device receipt procedures.
Are the devices inspected before delivery?
Yes, all devices undergo inspection, maintenance, and safety checks to ensure their readiness before being redistributed to beneficiaries.
Are all the devices new?
No, the devices may be new or refurbished depending on each device's condition. Their usability is verified before delivery.
How can I check the status of my request?
You can contact the Bunyan team via the "Contact Us" page to find out the latest updates on your request, and you will be provided with its status.
How long does the request review take?
The review period varies depending on data completeness and the number of requests. You will be contacted as soon as the review of your request is completed.
Are all devices constantly available?
The availability of devices depends on donations and current inventory, so availability may vary from time to time.
Can I donate more than one device?
Yes, you can donate any number of assistive devices that can be reused or maintained.
Are there any fees to get a device?
This is determined according to the platform's policies and the status of each request. The beneficiary will be informed of all details when contacted.
How can I contact the Bunyan platform?
You can contact us through the "Contact Us" page or via the communication methods listed on the website, and the Bunyan team will respond to all inquiries as soon as possible.
Didn't find an answer to your question?
Our team is ready to answer all your inquiries and provide the necessary support at any time. Do not hesitate to contact us.
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